CAHPS Services

HCAHPS®

   

The Hospital Consumer Assessment for Providers and Systems (HCAHPS) survey was developed in 2005 by the AHRQ to help provide a standardized hospital survey regarding patient satisfaction. Results from the survey are publically reported to provide consumers comparative information so they can make an informed decision when selecting a hospital for their care. The HCAHPS survey is also one of four domains that are part of the Value Based Purchasing Program, which is used for Medicare reimbursement.

   

Helpful Tips
HCAHPS Top Box Methodology - Each measure that makes up the composites
CMS Stars Ratings - How HCAPS Stars ratings are calculated
  
Resources
hospitalcompare.hhs.gov - where to pull comparative hospital reports
hcahpsonline.org - The latest information on HCAHPS programs including guidelines
whynotthebest.org - Excellent resource for evaluating HCAHPS data
   
CMS Reports (hcahpsonline.org) - Released April 2018
  

CG CAHPS (Clinical Group)
EDPEC (Emergency) - Coming Soon
HCAHPS (Hospital)
HHCAHPS (Home Health)
OAS CAHPS (Outpatient/Ambulatory)

CAHPS Services

Current National HCAHPS Scores - Revised May 2016