The Hospital Consumer Assessment for Providers and Systems (HCAHPS) survey was developed in 2005 by the AHRQ to help provide a standardized hospital survey regarding patient satisfaction. Results from the survey are publically reported to provide consumers comparative information so they can make an informed decision when selecting a hospital for their care. The HCAHPS survey is also one of four domains that are part of the Value Based Purchasing Program, which is used for Medicare reimbursement.
hcahpsonline.org - The latest information on HCAHPS programs including guidelines
CMS Reports (hcahpsonline.org) - Released April 2018
EDPEC (Emergency) - Coming Soon
Current National HCAHPS Scores - Revised May 2016