CAHPS Services



J. L. Morgan is pleased to be a CMS approved vendor for the OAS (Outpatient Ambulatory Surgery or Services) CAHPS program involving CPT CODES 10021-69990.

This latest survey from CMS began with January 2016 encounters evaluating patient care for Hospital Outpatient (HOPD’s) and Ambulatory Services (ACS’s), as well as Critical Access Hospitals. The survey will cover topics such as professionalism of the staff, communication with the patient before and after the procedure, and preparations during the discharge process. As with all CAHPS® surveys, CMS will also evaluate overall satisfaction and the likelihood the patient would recommend the facility to friends and family.

Although CMS determined that 2018 would remain as a voluntary year for the Patient Satisfaction data collection – they will post their next proposal regarding the mandate in July of 2018 however - historically, facilities who volunteer and participate early typically outperform those that wait until the mandate and further, CMS has now begun to publicly report the scores of those facilities already participating in the program.

Helpful Tips

Introduction to OAS CAHPS - Slide show

OAS CAHPS Informational Flyer

OAS CAHPS Data Elements - Data layout for OAS submission to JL Morgan

J. L. MORGAN awareness flyer

J. L. MORGAN awareness flyer (Spanish)

Resources - Official website for OAS CAHPS news and information
OAS CAHPS Questionnaire - Official OAS CAHPS survey

CG CAHPS (Clinical Group)
EDPEC (Emergency) - Coming Soon
HCAHPS (Hospital)
HHCAHPS (Home Health)
OAS CAHPS (Outpatient/Ambulatory)

CAHPS Services