CAHPS Services



J. L. Morgan is pleased to announce they have been selected as an OAS CAHPS vendor for 2016. This latest survey from CMS will begin with January 2016 discharges evaluating patient care for Outpatient (HOPD’s) and Ambulatory Services (ACS’s), as well as Critical Access Hospitals. The survey will cover topics such as professionalism of the staff, communication with the patient before and after the procedure, and preparations during the discharge process. As will all CAHPS® surveys, CMS will also evaluate overall satisfaction and the likelihood the patient would recommend the facility to friends and family. Click below for more information.


Helpful Tips

Introduction to OAS CAHPS - Slide show

OAS CAHPS Informational Flyer

OAS CAHPS Data Elements - Data layout for OAS submission to JL Morgan

J. L. MORGAN awareness flyer

J. L. MORGAN awareness flyer (Spanish)

Resources - Official website for OAS CAHPS news and information
OAS CAHPS Questionnaire - Official OAS CAHPS survey

CG CAHPS (Clinical Group)
EDPEC (Emergency) - Coming Soon
HCAHPS (Hospital)
HHCAHPS (Home Health)
OAS CAHPS (Outpatient/Ambulatory)

CAHPS Services