J. L. Morgan & Associates, Inc. produces real time data pertaining to patient satisfaction for our client facilities. Patient Satisfaction surveys at J. L. Morgan & Associates, Inc. are strategically associated with HCAHPS surveys. Patient Satisfaction survey scores can be benchmarked in our database by bed size, facility location, or the entire database. 

 

 

Patient Satisfaction

Behavioral Health

The importance of gauging a patient’s satisfaction in the Psychiatric arena for both Geriatric and Adults is vital to determining how an organization is performing. J. L. Morgan & Associates, Inc. produces real time data pertaining to behavioral health patient satisfaction for our client facilities.

 

Emergency Department

Capture information vital to improving your hospital's Emergency Department by analyzing the registration process, timeliness of your department, treatment by your physicians and staff as well as the overall satisfaction with the experience.

 

Outpatient Surgery / Testing

Hospitals can also focus on their extended departments such as Radiology, Lab, Physicial Therapy, and other areas that may not fall under the HCAHPS survey process but still require vital feedback from their patients. 

 

Customized Surveys

 

Along with the vast array of products mentioned, J. L. Morgan can also develop customized surveys to meet our client’s needs. These can be developed in-house with assistance from your leadership team focusing on their goals and objectives.